FAQ and Service We Provide

Last Modified Date: 03/05/2022

Q: Are you trading company or manufacturer?
A: We are factory. All machine is made by ourselves and we can provide customize service according to your requirement.

Q: How long is your delivery time?
A: Generally it is 5-10 days if the goods are in stock. Or it is 15-20 days if the goods are not in stock. It is according to quantity.

Q: What about your warranty?
A: Our warranty is 1 year. All machine part can be replaced for free within 1 year if broken (not including man made).

Q: What is your terms of payment?
A: Payment ≤ 1000USD, 100% in advance. Payment ≥ 1000USD, 30% T/T in advance, balance before shippment.

Q: How can you guarantee we receive a good quality?
A: First, we have QC department to control the quality from raw materials to the finished products. When the machine was finished, we will send you the inspcction videos and pictures. Or you can come to our factory to inspect the machine before you arrange the balance of the payment.

Q: What service you will provide when I come to China?
A: When you come to Shenzhen, we will provide you with the transportation support and take you to visit our factory. We can offer purchasing suggestions, help you check the products for any help you need. We will do our very utmost to offer the support.

Q: Do you provide any help about the product operation?
A: We have English manuals and operational video for all products, which could help you know the operation easily.

Q: Can I get spare parts?
A: We will enclose some quick wear parts with your order and send them together with the machine.

Q: How can I get more details about this machine?
A: Please write all your question in the below small box, we will reply to you via email or phone within 12 hours.

Pre-sale Services

  1. Providing professional technical support.
  2. Send the product catalog and instruction manual.
  3. If you have any question PLS contact us online or send us email, we promise we will give you a reply at the first time!
  4. Personal call or visit are warmly welcome.

Sale of Services

  1. We promise honest and fair, it's our pleasure to serve you as your purchasing consultant.
  2. We guarantee punctuality, quality and quantities strictly implement the terms of contract.

After-sales Service

  1. Where to buy our products for 1 years warranty and life long maintenance.
  2. 24-hours telephone service.
  3. A large stock of components and parts, easily-worn parts.
  4. Engineer can service door to door.

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